1. How confident are you that you understand exactly what the FSA needs from you to evidence TCF principles?
2. How much more efficient is your firm through the use of e-Services?
3. To meet next year’s TCF deadline, mortgage advisers will need to hold client data files centrally for compliance reviews. How well prepared is your firm for this?
4. By spring 2008 firms are expected to have appropriate management information or measures in place to test whether they are treating their customers fairly. Do you feel that technology can help your firm achieve this goal?
5. The FSAs RDR says it will consider redefining what is meant by a fee, to include an advice charge agreed with a customer and not influenced by a provider. Would it be right to restrict the term independent to this group?
6. Do you have a clearly defined service proposition and how important do you view this?
7. What most influences you to try a new online business service?
8. What is the main barrier to your firm expanding the use of e-Business?
9. In the run up to A-Day, how much time has technology helped you save when contacting all your pension clients?
10. Would your business benefit from a review of how technology enhances your business process?
11. On average, how many man hours does your firm spend attempting to reconcile trail/renewal commission?